Exchange & Returns

After payment, Cottcot does not accept cancellation or refund requests. However, we accommodate returns and exchanges under specific conditions.

You can return or exchange items purchased online within 7 days of receipt if:

1. The item is defective due to manufacturing process.

2. You received the wrong item.

Items must be in original condition with tags attached, unworn/unused, and purchased directly from Cottcot.

1. Email us at hello.cottcot@gmail.com with order number and reason.

2. Provide clear pictures of defects or wrong item details.

3. Items will be inspected upon receipt.

Store credit will be issued for returns/exchanges if items are no longer in stock. Store credit is non-refundable, non-exchangeable, and non-transferable.

1. Original shipping/handling charges are non-refundable.

2. Returned items must be in original condition with tags attached.

3. Items showing wear/tear are not eligible for returns/exchanges.

1. Sale items are non-returnable, non-exchangeable, and non-refundable.

2. Pet accessories that have been used are non-returnable.

3. Cottcot reserves the right to inspect items before processing returns/exchanges.